Welfare and Vulnerability Engagement (WAVE) eLearning Course

Overview

The Welfare and Vulnerability Engagement (WAVE) course is designed to equip individuals in customer-facing roles with awareness of vulnerability and their responsibilities towards customers. It includes two key components:

• WAVE Training – Equips staff with the knowledge to identify and assist vulnerable individuals.
• Ask for Angela Campaign – Enables people in unsafe situations to discreetly seek help from trained staff using a code word.

Who is this course aimed at?

This course is designed for anyone working in a customer-facing role or licensed premises, focusing on identifying vulnerability and making appropriate interventions.

Course Content Includes:

• What is the WAVE programme?
• Key principles
• Defining vulnerability
• Recognising vulnerability
• Interventions
• Reporting and recording (vulnerability log)
• Spiking
• Ask for Angela

Course Details

• Duration: 45 minutes
• Assessment: Multiple-choice questions
• Certificate: Yes – Highfield Completion Certificate
• Compatibility: This course is compatible with most popular desktops, tablets and mobile devices.