Summary

This qualification is designed for those new to running or looking to run, licensed retail premises.

Covers the areas of management responsibility that are essential to run a licensed retail business successfully. These include stock control, employment law, financial management, marketing and merchandising, staff recruitment & training.

The ALHO Award in Licensed Hospitality Operations is a three-day course or 30 guided learning hours.

This course can also be delivered online.

This qualification is designed for those new to running or looking to run, licensed retail premises.

Covers the areas of management responsibility that are essential to run a licensed retail business successfully. These include stock control, employment law, financial management, marketing and merchandising, staff recruitment & training.

The ALHO course can be carried out online including the examination.

What does the Award in Licensed Hospitality Operations course comprise of?

The qualification consists of 12 sections:

• Cash security and stock control
• Catering
• Customer service
• Employment law
• Financial management
• Gaming and machine income
• Health and safety at work
• Recruitment, induction, and management of staff
• Marketing and merchandising
• Product knowledge & preparation for service
• Key legislation for retailing responsibly and trading within the law
• Crime prevention.

Assessment: Multiple-choice questions exam

Recommended training materials: BIIAB Award in Licensed Hospitality Operations

Qualification title: BIIAB Level 2 Award in Licensed Hospitality Operations

Level: 2

QN: 600/3355/1

Credit: 3

Part of an apprenticeship: No

Regulation purpose: B. Prepare for further learning or training and/or develop knowledge and skills in a subject area

Regulation sub-purpose: B1. Prepare for further learning or training. B2. Develop knowledge and/or skills in a subject area.